Privacy Policy

Our Privacy commitment:

Advance-Olympic Travel ( AOT) is committed to protecting the privacy of your personal information. AOT will only use your personal information when it is necessary perform other necessary business functions and activities.

We use your personal information for a provide travel products of reasons to you. The types of personal information we may collect includes:

  1. name
  2. date of birth
  3. gender
  4. marital status and family details
  5. residential address
  6. email address
  7. contact telephone numbers
  8. identification details (including passport scans)
  9. loyalty program details (e.g. frequent flyer numbers)
  10. testimonials or opinions
  11. financial information including credit card details. if you have any questions regarding AOT privacy policy, please contact us via email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  12. From time to time, we may contact you with information about our products which we think may be of interest to you. When we contact you it may be by mail, telephone or email. 
  13.  

Booking conditions:

IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE FOLLOWING TERMS & CONDITIONS CAREFULLY BEFORE MAKING RESERVATION WITH US.

Deposit and final payment:

All clients are required to complete the booking form and have them sent to AOT to start the reservation. To confirm the reservation, you will be asked to send us a non-refundable deposit for each tour of from $500 per person within 7 days from the date of the confirmation of your booking to secure the reservation. The full amount of deposit will be refunded if we cancel the tour due to insufficient numbers. We must receive the balance of the tour payment no later than 50 days before departure. If we do not receive the tour deposit or final payment by the due dates, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. For group tours, a late booking (within 30 days prior to departure) a fee of $200 may apply.

Ticketing:

All group air tickets are with strict conditions of non-refundable, non-transferable and non-changeable.

A second deposit for air ticket of $1,000 per person may be required 30 days after booking confirmation or immediately if it falls inside the due date of balance payment set by Advance -Olympic Travel agency

Flights may be ticketed once deposit payment is on file to avoid airfare surcharges or additional tax increases levied by the airlines.

Many airlines have strict upgrade policy, not all booking classes are upgradable to premium economy or business class. Please check with us when making your reservation. You may need to pay extra for certain upgradable booking class.

Cancellations and cancellation fees:

Cancellations are very costly and usually do not occur in time for re-sale of the cancelled tour. All cancellation must be sent to AOT in writing. For cancellations received within 50 days prior to departure, the following per person cancellation fees apply. Initial Deposit is non refundable.

More than 50 days prior to departure: deposit

49-31 days prior to departure: 50% of total price

30-15 days prior to departure: 80% of total price

within 15 days prior to departure: 100% of total price.

AOT reserves the right to cancel or reschedule any tours, the only responsibility of AOT will be to refund to the passenger the amount we have received for the tour reservation. All tour itineraries are subject to minor change upon local arrangement.

Insurance:

There is no insurance coverage in our tour price, and no responsibility is accepted by AOT for any loss of or damage to baggage or any of the tour participant's belongings. We strongly recommend that you take out comprehensive insurance cover against any cancellation, medical expenses, personal accident, loss or damage of personal baggage / belongings, money and public liability before you travel.

Amendment fees:

A fee of $100 per transaction may apply for any alteration or amendment made to a confirmed reservation. Airline penalties also apply. A change to traveller name after air tickets have been issued will be treated as a cancellation and cancellation fees apply.

Travellers who need special assistance

You must report any disability on the booking form at the time of reservation. AOT will assist the special needs of less mobile travellers, but is not responsible in the event it is unable to do so. We regret that we cannot provide any individual assistance to a tour participant during the tour, so a qualified companion must accompany travellers who need such assistance, who must take total responsibility for the handicapped participant for the whole tour.

Single Traveller:

For Group tours only, AOT will try to match up singles of the same gender in twin-bedded rooms. But when finalizing the tour, if we fail to match you, a forced single supplement, which is 50% of the normal single supplement, will apply. Please not this policy cannot be offered for pre and post tour accommodation.

Price Guarantee:

All prices are in Australian dollars based on twin share and subject to change without notice due to increases of airfares, hotel accommodation charges or currency exchange rate fluctuations. However, the tour prices are guaranteed for those who have paid in full, except for any Government/ airport taxes and charges, airline fuel surcharges increase.

Visas & Passports:

A valid national passport is needed for all tours. Please make sure that your passport is valid for at least 6 months from date of entering relevant country, and there is at least two blank pages left in the passport for the visa label. It is your responsibility to make sure that you have obtained the relevant visa before leaving Australia.

 Items not included in the tour price

 Passports, visas and vaccinations, unscheduled meals and interstate travel from any place to departure city, tips to your tour manager (national guide), tour driver, local city guides, gratuities on cruise ships, laundry, beverages, travel insurance, excess baggage fees and all other items of personal nature.

Service inquiries after the tour:

If after returning from the tour, you wish to inquire about any tour services provided, please ensure that all correspondence relating to those services is received to AOT (address below), within 30 days of the tour completion date. This will enable AOT to make a timely investigation. AOT will not be liable for any claims made 30 days after the tour / service completion.

 Safety:

Please be aware that during your participation in tours operated by Advance -Olympic Travel certain risks and dangers may arise beyond our control including, but not limited to, the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. AOT will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that AOT will use its best efforts to ensure that adequate measures are taken.

Limitations of Responsibility:

As tour operators, Advance-Olympic Travel acts as an agency, Advance Olympic travel has made arrangements for the tour services described in the brochure. Airline, hotels and other suppliers providing tour services are independent contractors and are not the agents, employees, or servants of, or joint ventures with Advance Olympic Travel. The tour participants agrees that neither Advance Olympic Travel nor its affiliates or employees or agents, shall be liable for any damages, loss, claim, cost or expense arising out of personal injury, accident, death, loss, damage or delay of baggage or other property, resulting from 

 The act of omission on the part of any person other than Advance Olympic Travel or its employees.

Acts of God, sickness, theft, labour disputes, mechanical breakdown, government actions, weather, or any cause beyond Advance Olympic Travel’s control.

Written notice of any claim against Advance Olympic Travel must be received no later than 14 days after the date that services were provided to a tour participant.

Trade name:

Advance-Olympic Travel 

Also trading as Formosa Travel

ABN 88052894845, Lic 2TA003405

AFTA ATAS Accredited Agent 0234642

Office Address:

75/2A Henry Lawson Ave, Mcmahons Point, NSW 2060

Tel: (02) 9233 8508 Fax: (02) 9267 9455

Inter-state toll free: 1300 878 131